At Anhext, we want you to stay informed about your order from dispatch to delivery. This page explains how to find your tracking information, when tracking updates become available, and what to do if you experience a delivery issue.
1. Where to Find Your Tracking Number
Once your order has been dispatched, we will send a shipping confirmation email to the email address you provided at checkout. When tracking information is available, this email will include your tracking number and a link to the carrier’s tracking page.
To find your tracking details:
- Check your inbox for a shipping confirmation email from Anhext.
- Check your spam, junk, or promotions folder if you cannot find the email.
- Open your order confirmation email and use the order status link, if available, to view the latest information about your purchase.
- Keep your order number available when contacting our customer support team.
If you have not received tracking information, your order may still be processing or the tracking details may not yet be available from the carrier.
2. When Tracking Becomes Available
Orders generally follow the timeline below. Actual processing and delivery times may vary depending on product availability, destination, carrier operations, and other circumstances.
- Order processing: Generally 1–2 business days after payment confirmation.
- Shipping confirmation: Sent after your order has been dispatched and tracking information is available.
- Tracking activation: Carrier tracking may take 24–72 hours after dispatch to display the first scan.
- Delivery: Depends on the shipping method selected and the estimated delivery window provided for your order.
Business days generally mean Monday through Friday, excluding applicable public holidays.
It is normal for tracking to show limited information or no movement shortly after dispatch. The carrier may need time to scan the package and update its tracking system.
For more details about delivery estimates and shipping arrangements, please review our Shipping Policy.
3. What Tracking Statuses Mean
- Order Confirmed: We have received your order.
- Processing: Your order is being prepared for dispatch.
- Shipped: Your package has been dispatched through our fulfilment or shipping partner.
- In Transit: Your package is moving through the carrier’s delivery network.
- Out for Delivery: The carrier expects to deliver your package, usually that day.
- Delivered: The carrier has recorded the package as delivered to the delivery address or another designated location.
- Delivery Exception: An issue has affected delivery, and additional time or action may be required.
Status descriptions may vary depending on the carrier and tracking service.
4. Tracking Has Not Updated
Tracking information may pause while a package travels between facilities or waits for its next carrier scan. Weekends, public holidays, severe weather, and shipping network delays can also affect tracking updates.
If your tracking information has not updated for five business days, or your shipment appears to be delayed beyond its estimated delivery window, please contact us at info@anhext.shop.
Include your order number and tracking number, if available. We will review the information and help investigate the shipment with the relevant fulfilment partner or carrier.
5. Tracking Says Delivered but Your Package Is Missing
If your tracking page shows “Delivered” but you have not received your package, please take the following steps before contacting us:
- Check your entrance, mailbox, porch, and other safe delivery locations.
- Ask household members, neighbours, or building management whether they accepted the package.
- Review your order confirmation to verify the shipping address.
- Check the carrier’s tracking details for delivery notes or photographs, if available.
- Allow up to 48 hours for the package to appear, as some carriers record delivery before the package is located or received.
If the package is still missing after these checks, email us at info@anhext.shop with your order number and tracking details. We will review the situation and assist with the available next steps.
6. Your Order Is Delayed
Although we aim to process orders promptly, delivery delays can occur because of carrier operations, weather conditions, public holidays, address issues, or other unforeseen circumstances.
If your order has passed its estimated delivery window, contact our support team with your order number. We will review the tracking information and help determine whether further investigation or another resolution is appropriate.
If a package is confirmed to be lost or an order arrives damaged or incorrect, we will handle the matter in accordance with our applicable store policies and consumer protection obligations.
7. Contact Us About Your Order
If you need help tracking a package or resolving a delivery issue, please contact our customer support team.
- Business Name: Anhext
- Email: info@anhext.shop
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
- Business Address: Downers Grove, IL 60515, United States
- Website: https://anhext.shop/
When contacting us, please include:
- Your full name
- Your order number
- Your tracking number, if available
- A brief description of the issue
We aim to respond to customer enquiries during our stated business hours as promptly as reasonably possible.
Please note: Our business address is provided for business correspondence and is not necessarily a warehouse, retail location, or customer collection point. Do not send returns to this address without first contacting us and receiving the appropriate return instructions.
Thank you for shopping with Anhext. We appreciate your patience and are here to help you stay informed about your delivery.